Message from Dean - May 8th 2007
I am currently testing out a new version of the APF Bridge Component - If you notice any errors within this demo store please drop me a line.
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Binding: Paperback
Dewey Decimal Number: 153.6
EAN: 9780071401944
Edition: 1
ISBN: 0071401946
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 256
Publication Date: June 18, 2002
Publisher: McGraw-Hill
Studio: McGraw-Hill
Alternate Versions: Click to Display
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Product Description:
Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People
A PAPERBACK ORIGINAL
"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics
A powerful, seven-step approach to handling difficult conversations with confidence and skill
"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
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Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult and much less productive. Crucial Conversations is the perfect tool for anyone who has to deal with customers or coworkers for any amount of time. It gives you the basic tools to be able to manage maintaining your composure in difficult situations.
The advice in Crucial Conversations was given in an extremely engaging manner. The language was very conversational. I did not feel as if I was being preached or talked down to while reading this book as I think some self-help and instructional books have the tendency to do. The examples and stories illustrated their points sufficiently and in an engaging way. The stories also did not overwhelm. I sometimes find that there are too many ... Read More
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The territory "Crucial Conversations" covers is core to leadership development work with simple models, concepts, and examples to which most people can relate quite easily.
Helping people create a shared "pool of meaning," discover "mutual purpose," and be sensitive to ways that violate "mutual respect" all help deepen relationships.
However, I've seen more people deepen their capacity to empathize with others and see events and circumstances more objectively by working with the "Path to Action" model from Crucial Conversations. The authors talk about "retracing" a path to action (i.e., starting with an action and tracing it back to a feeling which can then be traced back to a story which can be traced back to the facts, or things anyone could see or hear).
The model looks like this:
See/Hear Facts --> Tell Story --> Feel --> Act
During breakdown, we're usually far more in touch with what happened (the actions and what ... Read More
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This is a great book and it was even entertaining my 16 year old used the skill set in it to talk me into buying him a muscle car. So good communication skills in Teenagers can become expensive for Dad.
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I bought Crucial Conversations along with Amazon's recommended pairing, Emotional Intelligence 2.0. I enjoyed both books immensely and recommend reading them together.
A crucial conversation, as opposed to a casual exchange, is a discussion between two or more people about tough issues where opinions vary, stakes are high, and emotions run strong. When a topic needs to be breached that could easily lead to disaster, such as approaching a boss who is breaking his or her own safety or quality policies, or critiquing a colleague's work, or talking to a team member who isn't keeping commitments, talking openly is a must, but can be very difficult.
The first technique that must be learned to master crucial conversations is a talent for dialogue. This is the free flow of meaning between two or more people. People who find a way to get all relevant information from themselves and others out in the open, write the authors, make it safe for everyone to add their meaning to the ... Read More
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I paid for the book but then received a message saying they didn't have it in stock & couldn't get it. This was very annoying, they shouldn't have it listed if this is the case. The money was refunded after awhile but it makes me hesitate to buy online through this site again.
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